Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. This is because some items, such as personalised items, are made to order. You will receive another notification when your order has shipped with your tracking information. 

Shipping charges for your order will be calculated and displayed at checkout. Orders over $100 for delivery in Australia qualify for free shipping.

In-store pickup

You can skip the shipping fees with free local pickup from our Deception Bay location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are by appointment between 12pm and 5pm on Monday to Friday. Just send an email to admin@morjoecreations.com.au to arrange a time. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email (for Australia) and 45 days (for international orders), please contact us at support@email.com with your name and order number, and we will look into it for you.